Frequently asked questions
Below you’ll find answers to commonly asked questions regarding FlowGo Mobile Massage, including booking, treatment, environment, and service protocols.
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The following information outlines our mobile massage procedures, safety practices, and session expectations to support a comfortable and professional experience.
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Below is a shortened, website-ready FAQ for FlowGo Mobile Massage, written in a clinical, clear, and professional tone. Each answer is concise and suitable for accordion-style sections.
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FlowGo Mobile Massage — FAQs
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What is mobile massage?
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Mobile massage is a professional massage service provided at your home, office, hotel, or other approved location using a portable, clinical-grade setup.
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How does FlowGo Mobile Massage work?
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You book an appointment, and a licensed massage therapist arrives at your location with all required equipment to provide treatment within the scheduled session time.
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Are FlowGo therapists licensed and insured?
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Yes. All FlowGo therapists are licensed according to local regulations and carry professional liability insurance.
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What space is required for a session?
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A clear area of approximately 6 x 8 feet is required to safely accommodate the massage table and therapist movement.
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Do I need to provide any equipment?
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No. The therapist provides a professional massage table, clean linens, and treatment supplies.
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How long are massage sessions?
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Session lengths are defined at booking. The listed duration refers to hands-on treatment time only.
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Do I need to complete an intake form?
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Yes. A health intake form is required prior to your first session to identify contraindications or required modifications.
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Can massage be performed if I have a medical condition?
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Possibly. Clients must disclose all medical conditions, injuries, medications, or recent surgeries. Medical clearance may be recommended.
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Is FlowGo Mobile Massage a medical service?
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No. Massage therapy is not a substitute for medical care and does not diagnose or treat medical conditions.
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What should I wear during the session?
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Clients may undress to their comfort level. Professional draping is used at all times.
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Can I request pressure or focus areas?
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Yes. Pressure preferences and focus areas may be discussed before and during the session.
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What hygiene standards are followed?
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Therapists follow professional hygiene protocols, including hand hygiene and the use of clean linens for each client.
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How do I prepare for my appointment?
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Ensure the space is accessible, quiet, and ready at the scheduled start time.
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What payment methods are accepted?
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Accepted payment methods are outlined during the booking process.
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What is the cancellation policy?
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Cancellations and rescheduling are subject to FlowGo’s stated policy, which is provided at the time of booking.
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Are tips required?
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Gratuities are optional and not required.
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Is this a professional service only?
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Yes. FlowGo provides strictly professional massage therapy. Inappropriate behavior will result in immediate termination of the session.
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Where does FlowGo provide service?
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Service availability is based on therapist coverage areas and is confirmed during booking.
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Who do I contact with additional questions?
Please contact FlowGo through the official channels listed on our website.
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